Privacy & GDPR

Who is responsible for your data?

Your data protection officer and company owner is Stephanie Bick. The data protection officer is responsible for making sure that your data is stored and processed safely.

Why do I process and store your data?

I need to store and process your data if you make an enquiry or place an order with Heavenly Cupcakes, to allow myself to provide my services as a bakes. This includes your name, contact details, full address and email address. I may also need to store your details for tax and insurance reasons.

We only store or process data which you have given directly to myself and which I need to run the business.

How long will we keep your data?

I may need to keep your personal details for up to 5 years if you were a customer, for tax and insurance purposes. After this date your data will be anonymised, unless you have ‘opted in’ to receive ongoing communications from myself.

Who has access to your data?

Our data protection officer is responsible for managing access to the personal data I store. Generally speaking, only the data protection officer and authorised members of staff will access your data.

Some of the services I use will also store a copy of your data. For example, my website and email provider 123 reg and any providers they use to provide their services. If you send your details over a social media platform, that platform may keep a copy of your messages.

I do not sell or give your data to any third parties for their marketing purposes.

Who else might your data be shared with?

I reserve the right to share your personal data with other third parties if required for legal reasons. For example, in the case of an insurance claim, a tax audit, or to prevent fraud.

How can you see what data we store about you?

You have the right to request details on any data I store about you. I can send a copy of your data to the email address you entered when using our services.

How does my website use cookies?

Our website stores cookies on your browser to allow you to place an order with us. Our website cookies are temporary and cannot be used to identify individual visitors.

How do you make a complaint about our use of your data?

The Information Commissioners’ Office (ICO). is the authority for data protection in the UK. If you have an unresolvable problem with myself and the use of your data, they are who you should contact.